Order and delivery terms

General

Pralina, business ID: 2609255-6, address: Arinatie 4 C, 00370 HELSINKI; sells products to companies and adults in Finland. These delivery terms are suitable for ordering products in our online store and for similar deliveries. These delivery terms are valid from May 9th, 2021. We may change the delivery terms unilaterally from time to time, so please read our delivery terms in advance each time you order products from our online store.

Products and product prices

The features and prices of e-commerce products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check prices from the shopping cart before accepting the order. Product prices include taxes, which appear in the shopping cart and order confirmation. We have tried to display colors as accurately as possible, but product images remain approaches and there is no guarantee that the color of each monitor will be identical or that the color may not be different when the product is received.

Shipping costs

The delivery costs that may be charged for the order depend on the chosen delivery method (Posti delivery or pick-up from kitchen in Arinatie 4 C, Helsinki) and are automatically added to the total amount of the order. You will see the shipping costs charged for your order (if shipping costs are charged) in your shopping cart before you accept the order.

Ordering and contract

You can order products on the website of our online store by transferring them to the shopping cart and confirming the order and paying for the contents of the Shopping Cart in the payment service. By paying, you also confirm that you are at least 18 years old. When ordering from our online store, you are required to read and commit to our current delivery terms. You understand that the order you accept and confirm is binding and creates an agreement between us with these terms of delivery.

Payment and payment methods

You can pay for your order using the payment methods described in the online store and available in the shopping cart.

 

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email, so please provide your email address when you place your order. The order confirmation also confirms the payment method used. If for any unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.

Method of delivery

We will deliver your order using one of the delivery methods mentioned on our website, which you choose in connection with your order.

 

Delivery time and availability

Our most common delivery times are 2-5 business days, depending on the order and delivery method. Please note that public holidays (eg Christmas and Easter) may cause delays.

Right of cancellation and return policy

The right to cancel an order under the Finnish Consumer Protection Act by 14 days after receipt of the goods does not apply to our products. It is about food.

 

Transmission check, error and problem situations

Please check delivery immediately upon receipt. If the product has been lost or damaged during transport or otherwise does not match your order or is incorrect, please report it to our Customer Service as soon as possible and no later than within 24 hours and we will agree on how we can correct the error. If necessary, we will give you instructions on how to return the product. As a customer, you pay the postage yourself in this case. Once Pralina has accepted the return of the product, we will exchange it or refund the paid transaction amount based on the original payment method.

Customer service

Our staff will assist you with any questions related to your order. Please contact us, either by email or phone: petra@pralina.fi Tel. 041-4472767

 

Limitation of Liability

Pralina Tmi shall not be liable for any indirect or consequential or other damages arising out of the order, delivery or product, or for any of the above, except as otherwise provided in the Consumer Protection Act or any other mandatory law for such damages.

Disagreements

We will endeavor to settle any disputes regarding your order primarily by agreement, so please contact our Customer Service in the first instance to arrange the matter. If the dispute concerning the trade agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office (www.kuluttajaneuvonta.fi).