GENERAL CONDITIONS OF USE OF THE WEBSITE

Consultation of the website is provided free of charge for visitors and without any guarantees from Pralina. The use of the website by visitors imply their automatic and binding approval of the general conditions of use, as well as terms and disclaimers posted on the website.

/ WHO WE ARE

This website is managed by:

Pralina 

Kapteeninkatu 5
00140 Helsinki

Phone : +358 (0) 41 447 2767
VAT : FI2609255-6

/ CONTENT OF THE SITE

Information placed on the website is provided for purely indicative purposes. Despite Pralina´s efforts to provide a correct and up-to-date information, errors might be included on the website. Pralina does not assume any liability for the information and for the use that might be made of this information by the visitor. Pralina has the right to modify and update the website at any time, without prior notice. Pralina cannot be held liable for direct or indirect damages due to the use of the website by visitors. Pralina invites you to regularly visit its site for fast information on any changes.

/ AVAILABILITY OF THE SITE

Pralina does not guarantee an access to the website without interruption or errors, neither that the website if free of viruses or dangerous components. Pralina does not grant any guarantee, whether express or not, and excludes in particular any guarantee regarding the availability and conformity of the website as well as its capacity to answer to the visitors’ expectations or needs. Pralina cannot be held liability for any direct or indirect damages due to the impossibility for the visitor to use the website.

 

TERMS & CONDITIONS/ PAYMENT METHODS

You can order products on the website of our online store by transferring them to the shopping cart and confirming the order and paying for the contents of the Shopping Cart in the payment service. By paying, you also confirm that you are at least 18 years old. When ordering from our online store, you are required to read and commit to our current delivery terms. You understand that the order you accept and confirm is binding and creates an agreement between us with these terms of delivery.

Prices include VAT.

Payment methods:

 

- Credit / Debit Cards

Payment service provider

 

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.

Paytrail Oyj, business ID: 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

www.paytrail.com

/ INTELLECTUAL PROPERTY & USE OF INFORMATION BY THE VISITOR

Utilisation of the site data is only authorised for information purposes and for private use. Any potential utilisation for other purposes is expressly prohibited.
No parts of this site may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever without the express prior written authorisation of Pralina.
The user undertakes to comply totally with the copyright belonging to Pralina and to third parties. The publication of trademarks, photos, drawings, images and text on the Pralina sites should not be interpreted as granting the right of utilisation or any other right whatsoever to the user. The designations, logos and other symbols used on this site are trademarks and/or designs protected worldwide. Any usage of these or similar symbols is strictly prohibited without the prior written agreement of Pralina. Any violation of these rights may involve civil and/or criminal proceedings.

/ COPYRIGHT

No element of the website can be copied, reproduced, republished, posted, transmitted or distributed without the express consent of Pralina.

/ HYPERLINKS TO WEBSITES FALLING OUT OF THE CONTROL OF PRALINA 

The presence of hyperlinks on the Pralina site does not mean that Pralina tmi exercises any control over these sites, nor that Pralina tmi undertakes any liability whatsoever with regard to their contents or their existence.

/RETURN POLICY

The right to cancel an order which is stated under the Finnish Consumer Protection Act by 14 days after receipt of the goods does not apply to our products because they are foodstuff. We do not accept return of products already used except if the product is clearly faulty. If by any reason the ordered products are faulty or damaged we ask you to immediately contact us by e-mail at petra@pralina.fi after which we will give you the instructions to proceed. When Pralina has approved the return of the item we will exchange it or offer a refund based upon the original payment method

/ APPLICABLE LAW AND COMPETENT COURT

Any dispute related to Pralina´s websites is governed by Finnish law. Courts of Helsinki are the only competent courts and tribunals.

In case of dispute, a printed version of the conditions of use and of any annexed document provided in electronic format will be accepted in any judicial, extra-judicial or administrative procedure.